First Edition August 2019
Dear User Groups,
Welcome to our Knowledge Transfer Webinars Newsletter for SAP User Groups!

You will find an overview of our upcoming webinars on K4U (Knowledge For You).


Your Global SAP User Groups Organization.


SAP Sales and Service 1908 Release Overview – three sessions (August 6, 2019)
Get an insightful view of new features and functions in SAP Sales & Service Cloud, focussing on Cloud for Customer – now available in the August 2019 (1908) Release. Hear directly from our product management team about what’s new in Sales, Service, and Platform. Please note that this webinar consists of three sessions, in which the topics Platform & Integration, Sales and Service are discussed separately. Read more
SAP C/4HANA Foundation – Admin Experience Introduction (August 08, 2019)
SAP C/4HANA Foundation is a coherent, flexible and open technology layer which allows admins to efficiently run the SAP C/4HANA Suite. Join this webinar to learn more how Administrator needs are addressed by the SAP C/4HANA Foundation. Experience live what benefits the SAP C/4HANA cockpit provides. Read more
SAP Customer Cloud Data: New SAP Customer Data Cloud Capabilities Recently Released to Build Trusted Customer Relationships (August 08, 2019)
Learn how SAP Customer Data Clouds is constantly innovating and packing new functionality into our customer data management products and solutions, and then see it in action with an interactive demo. Read more
SAP Marketing Cloud 1908 – Survey with Qualtrics (August 13, 2019)
In this webinar, you will learn about the integration of SAP Marketing Cloud with Qualtrics. Design and send surveys to targeted customers, importing survey data in to SAP Marketing Cloud. There are two types of data: Operational data (O-data) and Experience data X-data). Where O-data tells you what’s happening, X-data tells you why it’s happening. Hear why the combination of SAP Marketing Cloud and Qualtrics is so powerful. It enables organizations to listen, understand what to do and how it will impact the company, and drive action to deliver business results. Read more
SAP Commerce Cloud: Introducing Spartacus Release 1.0 for Open Source Community (August 13, 2019)
Spartacus  1.0 is our next-generation storefront. It is open source, Progressive Web App (PWA), made, especially for headless SAP Commerce Cloud. It paves the way for partners and customers to quickly create delightful user experiences while allowing development teams to easily move to new releases.  New features and improvements will be published every two weeks. Learn about the basics and benefits in this webinar. Read more
Extending SAP Sales & Service Cloud with SAP Cloud Platform Extension Factory (August 22, 2019)
SAP Cloud Platform Extension Factory is a new framework for implementing side-by-side extensions for SAP C/4HANA cloud solutions. Join this webinar to learn more about how to use serverless computing and microservices to extend Sales & Service Cloud. You will also see a real-life scenario in action. Read more
SAP Marketing Cloud – Marketing Organizer (August 27, 2019)
In this session, we will talk about the Marketing Organizer app. How to organize marketing objects in a folder hierarchy, collaborate with peers on projects, and navigate to respective object detail pages. Read more
SAP Customer Center of Expertise
SAP Innovation and Optimization Pathfinder (August 22, 2019)
In this webinar you will learn how to leverage tailor-made recommendations and actionable guidance from the Pathfinder reports to continuously improve your company’s business processes and IT operations, and deliver innovations to your business users. Moreover, find out how to order your free-of-charge report, and realize the full potential of your SAP investment. Read more
Automatic Note Search and Performance Assistant (September 03, 2019)
Once you operate with some SAP systems and you find issues in operating it there is no need to go to the launchpad to open an incident. The best way to understand what is happening is by having a tool that helps to find the issue and possible notes to correct the system reaction. This represents a time saving for those people operating SAP systems being more agile to solve issues appearing in the systems. Read more
SAP’s Digital Access Licensing Model & Adoption Program (September 10, 2019)
In 2018, SAP introduced a new outcome based ERP pricing model for the digital age.

We have now reached a special milestone for our existing customers with regard to indirect/digital use by offering special conditions and services to help customers to embark into the new licensing model. In this session, you will get to know about the concept of Digital Access, its technical prerequisites and what scenarios it covers. You will find out more about the metric, technical measurability, how customers benefit from the new Digital Access Adoption Program and get an overview of the available options and how SAP recognizes previous customer’s investments. Read more

Customer Organization Readiness for SAP S/4HANA Cloud (September 11, 2019)
Is your organization ready to operate SAP S/4HANA Cloud? What are the considerations for business and enterprise IT to ensure a successful transition? In this session, you will gain a better understanding of the initial parameters and principles when starting your journey for SAP S/4HANA Cloud. Read more
Road Maps
SAP Cloud ALM (August 06, 2019)
SAP Cloud ALM is an Application Lifecycle Management (ALM) offering of SAP for customers that use predominantly cloud solutions from SAP and do not want to deploy an own ALM platform on premise for managing them. Take a look into the planned future of SAP Cloud ALM to discover its full support for SAP S/4HANA and the Intelligent Enterprise. Read more 
SAP Road Map for Chemicals (August 07, 2019)
This webinar introduces SAP´s new approach for value based roadmaps. It discusses the industry trends and what SAP´s answer is in response to them. Moreover you get an overview on the SAP product portfolio for the chemical industry and its strategic direction with main areas of investments. Read more
SAP Cloud Appliance Library (September 12, 2019)
SAP Cloud Appliance Library (SAP CAL) offers a quick and easy way to consume the «latest» SAP solutions in the public cloud, such as SAP S/4HANA, SAP HANA Express Edition, industry solutions, model companies, etc. It’s an online library of preconfigured, ready-to-use SAP solutions that can be instantly deployed into your own public cloud accounts (e.g. AWS, Azure, GCP) to kick-start your SAP projects – within few hours! Join us to get the latest update on SAP CAL, watch live demos and learn about planned innovations. Read more
Other Languages
Obtenha o máximo dos recursos de suporte SAP – Portuguese Version (September 11, 2019)
Neste Webinar, você conhecerá mais sobre os recursos de suporte disponíveis para você como um cliente SAP. Conheça a variedade de ferramentas e recursos a sua disposição, além de entender melhor como funciona a organização de suporte. O objetivo é fornecer as informações de que você precisa para engajar-se com sucesso com nossa organização e obter o máximo proveito dos serviços oferecidos. Read more
Customer COE: Preparación de la organización del cliente para SAP S/4HANA Cloud – Spanish Version (September 12, 2019)
¿Está su organización lista para operar SAP S/4HANA Cloud? ¿Cuáles son las consideraciones, tanto de las líneas de negocio como de TI, a tener en cuenta para asegurarse una transición exitosa? En esta sesión obtendrá un mejor entendimiento de las consideraciones iniciales a tener en cuenta cuando comience su camino a SAP S/4HANA Cloud. Read more
Customer COE: Obtenga el máximo de los recursos de soporte SAP – Spanish Version (September 12, 2019)
En este Webinar, usted aprenderá más sobre las funciones de soporte disponibles para usted como cliente de SAP. Conozca la variedad de herramientas y recursos a su disposición, y comprenda mejor cómo funciona la organización de Soporte. El objetivo es proporcionar la información que necesita para participar con éxito en nuestra organización y aprovechar al máximo los servicios ofrecidos. Read more