La Guía de Licenciamiento de SAP ha sido actualizada. Este documento ahora incluye los nuevos temas más relevantes sobre Licencias de SAP (nuevas opciones de implementación, nuevos modelos de licencias, incluido el modelo de licenciamiento S/4 HANA, Acceso Digital y las Políticas de Extensión, entre otros).
Este cambio implica actividad en cada cliente para asegurar una transición efectiva.
S-User Authorizations for SAP Support Applications: Goodbye Clusters, Welcome Authorization Packages
Clusters, which allowed large companies’ super-administrators to group customer numbers and installation numbers and then assign S-users authorizations on this level, are being phased out. All customers are encouraged to use the new Authorization Packages feature instead, which is more powerful and benefits companies of all sizes. To avoid data inconsistencies, S-users who in the past got authorizations assigned on cluster level should get these permissions amended.
Over the past few years, since its general availability in February 2016, the SAP ONE Support Launchpad and its applications have replaced traditional SAP support tools with modern alternatives. Right from the start, the focus of the launchpad development was not on copying existing functionality, but on questioning technical processes and adapting them wherever it makes sense.
Now, SAP Support is about to retire one of the few remaining legacy applications on the service.sap.com (SAP Service Marketplace) infrastructure, Cluster Maintenance. The feature replacing it, Authorization Packages, has been developed in close collaboration with our customers. It enables you to accomplish user management-related tasks with increased ease and efficiency.
However, the underlying concept is different from clusters, hence some groundwork needs to be completed.
What is a cluster?
Authorization management for your company’s S-user IDs deals with permissions (“authorization objects”) that are required to fulfill certain support-related tasks, for instance report incidents.
Most authorizations can be limited to selected installations, customer numbers or other so-called “authorization levels” at which the user can exercise this right.
Example: A user may be allowed to report incidents for one particular SAP product that your company has licensed (represented by an installation), but not for others.
The Cluster Maintenance feature allows you to group certain customer numbers, installation numbers, CCoE numbers and/or individual user IDs: you define “clusters”, your very own authorization levels. Subsequently, authorizations (like Report an Incident) can be granted to users on these clusters. The feature is mainly intended for customers with many installations and customer numbers.
And authorization packages?
Well, clusters are neither fish nor fowl: They only cover one aspect of granting authorizations, the level, but completely ignore permissions for the task. Authorization packages eliminate this functional shortcoming: User administrators can define a very specific authorization profile and reuse this “branding iron” over and over again. For instance, you can bundle some incident management-related authorizations like Report an Incident and Close Incidents for one of your subsidiaries – that’s a customer number – in a package Demo Company Argentina Helpdesk. If a new colleague joins the Argentinian IT team, simply apply this package to his user ID, thus adjusting his profile with one click.
Transition from clusters to authorization packages
By now you will have a better understanding of the two similar, but still different concepts. Unfortunately, there is no way to migrate clusters to authorization packages. Therefore, some manual work is required. Step 1: Draft a blueprint for your S-user authorizations.
Are there colleagues in your company that share a huge part of their authorization profiles? If yes, using authorization packages will simplify user administration. You should then proceed to … Step 2: Define authorization packages and apply them to these users. Step 3: Identify users with permissions on cluster level and correct their profile
You know these colleagues? Great, then please go ahead and delete all authorizations that had been granted on cluster level. If not, SAP Support is able to assist and share a list of these user IDs with you. Even better: If you give your approval, SAP will remove all authorizations that were granted on cluster level from the authorization profiles of all your users. See below for further details.
A word of caution: You might be tempted to skip this clean-up step. But once the Cluster Maintenance application gets retired, these users will have “zombie” authorizations on some bizarre bundles of installation and customer numbers – you wouldn’t even know which ones! – that cannot be maintained anymore.
Almost inevitably, data inconsistencies will be the result.
Eventually, towards the end of this year, support applications will ignore authorizations on cluster levels. Which means that, unless you have corrected their profiles, many of your colleagues would lose their ability to complete important support tasks. Step 4 (optional): Delete obsolete clusters.
Once a cluster is not assigned to any user, super-administrators can delete it using the Cluster Maintenance legacy application: From the list of all clusters, select the one you want to get rid of, enter the Edit mode, and click the Delete button.
So, what’s next?
With our Wave 4/2018 release for support applications on May 26th, creating new clusters and changing existing ones has been disabled.
Though you can still grant users authorizations on existing clusters, it goes without saying that you should stop using clusters straightaway; the new authorization packages feature is powerful and mature enough to replace clusters. Every new cluster assignment will cause unnecessary work.
Starting with the next release, Wave 5/2018 on July 5th, it will no longer be possible to assign authorizations on cluster levels. Furthermore, SAP will start alerting user administrators, and a launchpad-internal notification will be shown if authorization profiles of users in their company still have references to clusters.
Towards the end of 2018, the Cluster Maintenance application shall be retired.
How does SAP assist?
Most customers won’t require any help; in their company, the feature is hardly used, if at all.
However, if you have defined clusters and used them extensively to grant users authorizations, it can indeed become difficult to identify these colleagues, and tedious to clean up their profiles. We are here to help.
SAP can share a list of all users that have got authorizations granted on cluster level with you. User administrators can simply report an incident under component XX-SER-SAPSMP-USR, subject “Users with authorizations on clusters”, and include the customer number of the users.
Based on that list, SAP can remove all authorizations granted on cluster level from the affected user IDs. If you are interested in this service, report an incident under component XX-SER-SAPSMP-USR, subject “Remove all authorizations on cluster level from all user profiles”.Please note that it is not possible to exclude specific entries from the list. For all users, SAP will remove all authorizations that were granted on any cluster level. Regardless of the user, regardless of the cluster, regardless of the authorization object.
Finally, if you’d like to use authorization packages to maintain your users’ profiles and want a particular package being applied to many users (let’s say more than one hundred), SAP can do this for you as well: First, create the authorization packages and a list of all user IDs they shall be applied to. Then, report an incident under component XX-SER-SAPSMP-USR, subject “Assign authorization packages to users”, and attach the list. It should be in XLS format and contain two columns, one for the name of the authorization package, the second one for all user IDs the package shall be assigned to.
Piloting Program SAP ONE Support Launchpad
We invite interested customers and partners to a special piloting program for the SAP ONE Support Launchpad. In this program, we offer roll-out and feedback sessions. We present new functionality that has become available since the previous release; give an outlook and insight on what we are currently working on; and collect and discuss feedback and ideas with participants. Sessions are held every 6-8 weeks. All interested parties can participate without obligations. The only prerequisite is a valid Feedback Agreement with SAP.
In case you would like to be involved and invited to future sessions, simply send an e-mail to my colleague Arno Helmling containing your name, S-user ID, e-mail address, and the name of your company.
SAP SE announced new and updated features to the SAP® SuccessFactors® HCM Suite that will make it easier for HR leaders worldwide to comply with data protection and privacy laws. The announcement was made at the 2018 UNLEASH Conference & Expo, taking place March 20 and 21 at the ExCel London.
The European Union’s General Data Protection Regulation (GDPR) will apply as of May 25, and with advanced data protection and privacy capabilities within the SAP SuccessFactors solutions, customers can adopt better personal data* management and governance.
“We’re committed to helping customers adhere to data protection and privacy regulations, and protect the confidentiality, integrity and availability of their data in our highly regulated world,” SAP SuccessFactors President Greg Tomb said. “We’ve addressed previous regulations by standing up data center operations in countries like Russia and Brazil. With GDPR now on the horizon, we’re supporting customers in their compliance journey by providing tools that not only help them comply with these laws, and thereby avoid losses and exposure to fines, but also improve governance. Most important, we are helping organizations create value by earning and sustaining trust with employees and candidates.”
By enhancing existing product features and adding new capabilities, SAP SuccessFactors solutions support customers in properly handling and protecting sensitive employee, candidate and customer data. Updates include a variety of features designed to protect personal data, whether or not the person concerned remains with the organization:
• Consent management — Certain data privacy laws, including the GDPR, require companies to obtain explicit consent from individuals to store or process personal data. This feature can be used throughout the consent process to configure and manage consent statements and acceptance. For example, recruiters can define consent statements in all languages in which a company operates and require candidates to accept the consent statement prior to applying for a position.
• Data blocking — This feature can be used to restrict access to historical, personal data within the retention period, and allows one user role to retain access to the data, while blocking access for others. For example, an HR service center employee fielding questions from employees may only need to see employee data going back one year, whereas an HR system administrator may need to see all history on the employee.
• Data subject info reporting — Companies store all kinds of personal data on their employees as well as external candidates, from information such as name and address to health data and the results of performance reviews. This feature enables customers to generate a report containing all of an individual’s personal data available across SAP SuccessFactors solutions. It supports individuals’ right to information, allowing them to know what personal information is being stored at any time.
• Data purge — The amount of personal data stored and processed by an organization is significant. Keeping this data longer than needed for business purposes increases a company’s risk of noncompliance and data breaches. Purging (permanently deleting) data once there is no longer a legal reason for keeping it is a requirement of some data protection and privacy laws, including the GDPR. To better comply with specific countries’ and industries’ data retention rules, this feature allows customers to define location-specific data retention regulations and to permanently delete data thereafter.
Globalization and digital disruption are pressuring businesses of all sizes to rely on their people to drive organizational agility and thrive in times of change. Over 6,400 customers in 193 countries rely on industry-leading SAP SuccessFactors solutions to support their efforts in complying with global and local data protection and privacy requirements, such as the General Data Protection Regulation, and to help attract, develop and retain the best people — tapping into their full potential and meaningfully connecting them to the company’s purpose and mission. Because purpose drives people, and people drive performance.
Customer feedback and ideas are at the heart of SAP. One of the main feedback channels is through SAP Listens – SAP’s annual global relationship survey program. In 2017, SAP asked 22,200 customers around the world for their perception of and experiences with SAP – all with the aim to continuously improve customer experience and to accelerate innovations to the market.
WALLDORF — SAP SE (NYSE: SAP) CEO Bill McDermott today announced a series of planned investments for SAP’s operations in France over the next five years to accelerate the company’s digital strategy and support France’s growing position as a hub of innovation.
• Plans to incubate more than 50 startups
• Will invest €150 million per year in R&D over next five years
• Acquires Recast.AI, Paris startup focused on conversational user experience
The move includes:
• Opening the second SAP.iO Foundry location in Europe to provide more than 50 startups with mentorship, technology and access to the vibrant SAP ecosystem
• Investment by SAP.iO Fund in French startups in the seed or Series A round
• Spend by SAP of €150 million in research and development annually over the next five years
• Acquisition of Recast.AI to accelerate development of SAP Leonardo Machine Learning capabilities
Signaling its continued support for France, SAP estimates a more than €2 billion spend over five years, intended to accelerate the company’s fast growth in the cloud and advance a technology community focused on machine learning (ML), blockchain, the Internet of Things (IoT) and software as a service (SaaS). The step reflects SAP’s global strategy – fueled by the SAP Leonardo digital innovation system – to help every organization become an intelligent enterprise. SAP will focus on startups that build solutions complementary to the SAP Leonardo system to foster fast collaboration and global scale.
“There is a real sense of economic momentum in France,” Bill McDermott, CEO, SAP, said after a meeting with French President Emmanuel Macron. “President Macron’s bold embrace of the digital world will help France rise to an enviable position as a global innovation leader. We see immense potential in the entrepreneurial spirit of France to disrupt business models, create modern jobs and unleash exciting new opportunities that help the world run better.”
For the first time, the incubation and innovation activities SAP undertakes in France include investment in startups with special focus on global impact, such as sustainability and climate change, where France is taking a leadership role. This new focus on social impact will complement the SAP.iO program’s strategic investments, which align with core businesses and technologies of SAP. The startups, led by dynamic entrepreneurs, play a critical role in extending SAP’s footprint and creating high-value use cases for customers.
Recast.AI Acquisition to Accelerate Natural Language Processing Capabilities
Recast.AI provides a development environment – software, technology and applications – that uses natural language, for example, chatbots. Recast.AI’s technology matches the requirements of conversational chatbots and allows high-performance natural language processing that supports more than 20 languages.
The acquisition will help SAP enhance the natural language processing capabilities in SAP solutions to help customers enjoy an improved user experience. SAP aims to simplify complex business interactions and processes by employing conversational user experience technology. The intention is to have applications speak to SAP software users in natural language. SAP created the SAP CoPilot digital assistant, a Web application, and an in-house platform to build conversational applications. SAP intends to use this platform across a wide breadth of its portfolio.
Recast.AI was founded in 2015, emerging from French coding school “42,” and is currently located at the incubator “Station F.” The company has grown quickly and today serves international customers in France, including large banks and insurance and tech companies. Recast.AI provides a modern ML-based technical architecture and owns proprietary algorithms that understand natural language. Its team of highly talented data scientists and engineers will strengthen ML development at SAP.
SAP is acquiring Recast.AI through its direct French subsidiary SAP France Holding, a limited liability company. Both companies agreed not to disclose details of the transaction.
SAP France celebrated its 30-year anniversary in 2017. Thousands of organizations in France – public and private – rely on SAP solutions and services to help them run at their best. In addition to hosting two of the 19 SAP Labs of SAP Labs Network, the company opened a flagship SAP Leonardo Center location in Paris last year. The location harnesses technologies such as AI and ML to deliver greater value to customers across the region. Innovation is core to operations in France. It includes plans to develop the France Innovation hub with the opening of Sports Center, an SAP Future Cities initiative and the extension of the SAP Leonardo Center location, which has already hosted more than 30,000 visitors since its opening.
SOUTH SAN FRANCISCO — January 9, 2018 — SAP SE (NYSE: SAP) today announced Upgrade2Success, a program that helps customers with on-premise SAP® ERP Human Capital Management (HCM) solutions transition and expand into the cloud. By providing clear guidance, predictable outcomes, faster time to value and flexible commercial arrangements, the services and tools for digital HR transformation help customers ease the migration to cloud-based SAP SuccessFactors® solutions.
Descubre como SAP te ayuda a optimizar e innovar tu SAP ERP
SAP ofrece a sus Clientes varias herramientas y servicios gratuitos para identificar, evaluar y priorizar innovaciones relevantes para sus sistemas ERP y SAP Business Suite en uso productivo. De esta manera los clientes SAP se benefician adicionalmente del soporte y mantenimiento que reciben de SAP, pudiendo definir la estrategia que quieran tomar a la velocidad y plazo que prefieren para adoptar innovaciones y nuevas funcionalidades. Las herramientas y los servicios ofrecen transparencia y una estructuración clara de innovaciones con una relevancia para los sistemas On-Premise de SAP en uso productivo.
El servicio y reporte SAP Innovation and Optimization Pathfinder for ERP (http://www.sap.com/pathfinder) apoya a Clientes de SAP a optimizar su Sistema ERP en uso productivo, ofreciendo de forma personalizada, estructurada y transparente recomendaciones de Innovaciones relevantes que se puedan acoplar al sistema ERP. Además, el reporte del SAP Pathfinder demuestra cómo mejorar los procesos de negocio y como optimizar los procesos y las operaciones TI de la compañía. Un reporte interactivo basándose a la utilización del sistema SAP ERP en uso productivo demuestra a las compañías las posibilidades y el valor de innovaciones respectivas, considerando los procesos de negocio en su industria y la estrategia empresarial.
Con el reporte del Pathfinder las compañías pueden iniciar el diálogo y la conversación entre las áreas de negocio y el departamento TI, para impulsar proyectos de innovación de corto, medio y largo plazo. El reporte Pathfinder apoya a las compañías en la definición de su hoja de ruta para adoptar innovaciones y preparar la transformación digital.
El reporte del Pathfinder incluye recomendaciones de innovaciones y optimizaciones de herramientas y servicios conocidos, y ofrece de esta manera un analice detallado del sistema ERP en uso productivo.
El reporte Pathfinder consolida toda esta información de forma personalizada considerando el sistema ERP analizado. Con este analice del sistema los Clientes SAP pueden profundizar los detalles de las áreas de negocio incluyendo recomendaciones de innovaciones, optimización de procesos de negocio y optimización de procesos operativos del área TI.
El reporte está disponible gratuitamente para todos Clientes SAP disponiendo de cualquier modelo de soporte y mantenimiento de SAP.
Es necesario que el Cliente SAP tenga en uso el SAP Solution Manager 7.2 o como mínima la versión el SAP Solution Manager 7.1, Service Pack 12.
In SAP S/4HANA Cloud, SAP has created a public cloud ERP suite for small and midsize enterprises.
That means it’s time for some questions for SAP S/4HANA expert Stefan Batzdorf, director of presales for the MEE region at SAP Deutschland SE & Co. KG.
1. SAP offers different operating models for SAP S/4HANA. What options do customers have, and what are the main differences between them?
A. It’s possible to run SAP S/4HANA both on-premise and in the cloud.
With the on-premise version, companies handle the operations themselves on their own servers. This variant currently offers the most comprehensive SAP S/4HANA functionality and the highest degree of individual customization for every industry. The on-premise version can also run in the cloud – in this case, SAP HANA Enterprise Cloud. The advantage of this arrangement is that SAP provides the server and other hardware and takes care of operations and security at its data center. At the same time, customers can still customize the software according to their needs. This makes it seem like SAP S/4HANA is running right there within their own organizations.
SAP S/4HANA Cloud, meanwhile, is made available in a software-as-a-service (SaaS) format. This means customers outsource the corresponding technology to the cloud, with SAP handling the system operations and providing updates on a quarterly basis. SAP S/4HANA Cloud thus offers all the core digital functions of an ERP system in various highly standardized editions designed for specific industries. That said, SAP S/4HANA Cloud and the on-premise version of SAP S/4HANA constitute the same product: The different variants of SAP S/4HANA were developed on the same code base and feature the same innovations.
2. Which companies are tending toward the on-premise variant?
Since this version of SAP S/4HANA combines all of the software’s innovations with the full functional scope of SAP Business Suite – that’s over 80,000 transactions and reports – the on-premise scenario is often preferred by larger companies with complex structures. Plus, customers can modify the software to meet their exact requirements and expectations. The same applies when running it in SAP HANA Enterprise Cloud (see question 1).
3. What type of company should take the public cloud variant of SAP S/4HANA into consideration? What benefits does this option offer?
SAP S/4HANA Cloud will be of interest to companies whose core business involves standardized processes in areas like financial accounting, controlling, sales, and warehouse management – operations that don’t require any individual customization, in other words. Instead of continuing to spend a large amount of resources on having their own IT departments maintain such processes, these companies can outsource them to SAP’s public cloud and use SAP S/4HANA as a conventional SaaS solution. Each company can choose one of our highly standardized cloud packages and pay a monthly fee for SAP to handle everything from the hardware and software operations to enterprise support. Customers can also incorporate their own enhancements and applications into the software, but unlike with the on-premise variant, they can’t modify the SAP code itself. For a company with a production line in eastern Europe, for example, it doesn’t make sense to run its own server or hitch onto the on-premise system in use at its headquarters. In these cases, the public cloud is the better option.
4. What industry-specific editions of SAP S/4HANA Cloud are available?
We offer our customers different cloud versions for different industry requirements. SAP S/4HANA Cloud for Professional Services, for instance, was designed to provide service companies with an end-to-end web experience, including everything from project creation and staffing to sales order processing, invoicing, accounting, and finance. SAP S/4HANA Cloud for Finance includes exciting features for companies and other organizations that deal much more with financial transactions than with logistics processes, such as those in the public sector. SAP S/4HANA Cloud for Enterprise Management, meanwhile, comprises all of these functions, which is why it represents the most “expansive” version of SAP S/4HANA Cloud. Then there’s the recently released SAP S/4HANA Cloud for Manufacturing, which is ideal for companies in that industry thanks to its corresponding process coverage. As part of SAP’s software stack, these cloud editions of SAP S/4HANA are based on the same technical core as the on-premise variant. They differ only in terms of their configuration and the highly standardized solutions they include for various industries.
5. What offerings are available to companies that want to get into the cloud, but need more functionality than what SAP S/4HANA Cloud can provide?
For customers like these, SAP also offers a private option in connection with SAP S/4HANA Cloud. This arrangement combines the standardization, scalability, and total cost of ownership of the public cloud with the complete functional scope of an on-premise installation of SAP S/4HANA; it also runs in the form of a private cloud within SAP HANA Enterprise Cloud. For a parent company that runs SAP S/4HANA on-premise, for example, it makes sense to incorporate subsidiaries and acquisitions through the cloud. Here, the private option makes it possible to integrate all of a given subsidiary’s public cloud technology into the parent company’s structures. SAP S/4HANA’s uniform code base is key to this advantage.
6. Some companies want to run SAP S/4HANA on their own servers, but prefer to keep certain processes in standardized cloud operations. Is this possible?
Of course. This hybrid approach is popular among larger companies because it offers the flexibility they need. The basic question they need to answer here is that of core or context – in other words, what are their core processes? And which are “context” processes that aren’t quite as essential to their business? Vital core processes that determine a company’s success (or even represent a unique selling point) should be run locally on an on-premise installation of SAP S/4HANA due to all the customization options this provides. Secondary processes that don’t require specific modifications, on the other hand, can be moved into the cloud. That saves the customer both the effort and the operational resources required.
7. What are the primary factors motivating companies to use SAP S/4HANA in the cloud at the moment?
The main thing companies are looking at is that these days, they need to be able to facilitate innovations at a higher pace. If a CFO needs new analytics software, for instance, it should be ready to use in short order. Designing, developing, installing, and maintaining corresponding functions is often too expensive and complicated for a given organization. Meanwhile, SAP makes further innovations available and ready to use in the cloud every three months. Instead of worrying about configuration, administration, and other aspects of technical operations, IT employees can then focus on breakthroughs that will help advance their company’s interests. Right now, we’re seeing even fairly conservative companies inquire about the public cloud more and more often. I think it’s a concept that’s going to take hold over the medium to long term.
8. How should people envision the future of IT architecture at companies?
Well, that depends. One thing that’s clear, however, is that through SAP S/4HANA and SAP Cloud Platform, SAP is making IT possible at two different speeds. SAP S/4HANA’s digital core is designed to offer a high degree of stability in running integral ERP processes that aren’t subject to constant changes. At a manufacturing company, for example, this might involve production, product lifecycle management, or logistics operations that are fine-tuned down to each individual process. Those who want to implement innovations and custom developments – especially in connection with machine learning or the IoT – can do so on SAP Cloud Platform. This is the environment where customers can try out new applications without affecting their core ERP processes. For end users, it all feels like the same software.
9. Which companies should consider SAP Business ByDesign for their cloud ERP solution, and which should tend toward SAP S/4HANA Cloud?
One of the advantages enjoyed by those that run SAP S/4HANA in a two-tier model is that both a parent company and its subsidiaries can access the same functions and code base using the same data model. Every document coming from finance, purchasing, or production can be viewed and processed further right there in the group’s on-premise system. For subsidiaries that opt for SAP Business ByDesign, the data model is different, so such documents have to be converted. Using this solution can still make sense, however: If a subsidiary only has 50 employees who need to use its ERP system, SAP Business ByDesign is the better choice because the company wouldn’t necessarily take advantage of all the functions SAP S/4HANA offers. By the same token, if you have between 800 and 1,000 professional users who need to process large amounts of data, you’ll want to go with SAP S/4HANA Cloud; it’s more scalable and designed for larger customers.
10. How should companies handle their own custom developments?
There’s no way to migrate your current custom developments just as they are. You can, however, replicate custom code in the cloud if the modifications in question are compatible with public APIs. This makes it possible to create your own tables within applications, add your own fields, and adjust user interfaces. In other words, migrating customer-specific code will require a minor project of sorts. Based on our experience in SAP S/4HANA migration projects, we can report that around 10-15% of custom-developed objects usually need to be adapted. The percentage is far less than 50% in the case of cloud projects, as well.
11. Are there any specific SAP S/4HANA Cloud projects you can tell us about?
One company in the energy industry has already committed to a strategy based around SAP S/4HANA Cloud. Until a solution for that industry is also available in the public cloud, the company is planning to implement its system using SAP S/4HANA Cloud’s private option. This will enable it to make a full transition into the public cloud in the medium term without any major adjustments. There are also a number of automotive corporations that are implementing SAP S/4HANA in the cloud as a means of making their various entities more agile. In one of these cases, the company’s main objective is to develop digital business models, which puts the focus on financial and project management processes. Another example involves a group that wants to use an incubator to move into new areas of business that don’t have much to do with its traditional core operations. At the same time, it believes that this division could soon be employing a thousand employees or more. In both of these instances, the customer has found a solution in SAP S/4HANA Cloud, while the parent company has opted for an SAP S/4HANA strategy. These examples show that public cloud solutions are playing an increasingly important role at major companies.
SAP announced the launch of the SAP Preferred Success plan, another step in simplifying the cloud service and support portfolio from SAP.
SAP Preferred Success is an advance of today’s SAP Preferred Care offering. With its additional new features, built-in success methodology and adoption focus, SAP Preferred Success helps customers achieve their strategic and organizational goals faster. Using methodologies made possible by the cloud delivery model, SAP Preferred Success allows customers to benefit from an advanced customer success plan built on top of SAP Enterprise Support cloud editions.
Customers of SAP Preferred Success benefit from metric-driven consumption planning, new and enhanced usage reporting, best-practice guidance and other success resources that identify key inhibitors to adoption and business value. They gain the insight to identify and utilize features within their cloud environment, determine which solutions are most used by employees and understand why and how certain solutions work best for their specific business.
Customers must have a net annual cloud subscription of €20,000 or higher to purchase Preferred Success. SAP Preferred Success is offered at a price of 20% of the net annual cloud subscription
Moving forward, SAP Preferred Success is the recommended go-to success plan for all public cloud customers and is initially available for SAP SuccessFactors solutions, SAP S/4HANA Cloud and the SAP Hybris Cloud for Customer solution