• SAP announced the launch of the SAP Preferred Success plan, another step in simplifying the cloud service and support portfolio from SAP.
  • SAP Preferred Success is an advance of today’s SAP Preferred Care offering. With its additional new features, built-in success methodology and adoption focus, SAP Preferred Success helps customers achieve their strategic and organizational goals faster. Using methodologies made possible by the cloud delivery model, SAP Preferred Success allows customers to benefit from an advanced customer success plan built on top of SAP Enterprise Support cloud editions.
  • Customers of SAP Preferred Success benefit from metric-driven consumption planning, new and enhanced usage reporting, best-practice guidance and other success resources that identify key inhibitors to adoption and business value. They gain the insight to identify and utilize features within their cloud environment, determine which solutions are most used by employees and understand why and how certain solutions work best for their specific business.
  • Customers must have a net annual cloud subscription of €20,000 or higher to purchase Preferred Success. SAP Preferred Success is offered at a price of 20% of the net annual cloud subscription
  • Moving forward, SAP Preferred Success is the recommended go-to success plan for all public cloud customers and is initially available for SAP SuccessFactors solutions, SAP S/4HANA Cloud and the SAP Hybris Cloud for Customer solution
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