Dear Recipient,

In this Webinar you will learn about the support resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our support organization.

Languages: Brazilian Portuguese and Spanish.

Agenda:
- Introduction
- Contents
- Customer Interaction Center (CIC) Overview
- Introduction to the SAP ONE Support Launchpad
- User Management
- Incident Management
- How to Download Software
- System Administration
- How to Request a License Key
- Self Service & Support Channels
- Contact Details for CIC

Registration:
Brazilian Portuguese - Register Tuesday, June 19, 2018 3:00 PM - 3:30 PM ((UTC-03:00) Brasilia)
Spanish - Register Thursday, June 21, 2018 3:00 PM - 3:30 PM ((UTC-03:00) Brasilia)

Important: A valid S-user is required to attend Expert Webinar sessions. For more information, please refer to the following link: https://support.sap.com/beta/en_us/my-support/users.html