Improvement Request Submission in SAP Customer Influence

Improvement Request Submission in SAP Customer Influence enriched by SAP CoPilot (SAP’s Digital Assistant) for SAP S/4HANA Cloud Customers

 

 

Dear All,

SAP customers are getting more power by influencing SAP’s product development planning. With SAP CoPilot (SAP’s Digital Assistant) SAP S/4HANA Cloud customers are enabled to submit improvement requests directly to SAP Customer Influence for SAP S/4HANA Cloud – the central platform for the submission of all ideas and requests for improvements, features and functionalities. Through ‘Feature Request Quick Create’ users with the role of ‘Application Support Engineer’ can complete an intuitive form and submit an idea which will then be stored automatically on SAP Customer Influence. Furthermore, with the S/4HANA Cloud Release 1805 an improvement/feature request can be submitted by using a task oriented dialogue system: a chatbot guides the customer through the process of an improvement request submission by asking questions and sending the information directly to SAP Customer Influence.

SAP customers can also vote on ideas of others and monitor request statuses anytime. The voting results inform SAP about the product enhancements and changes customers are most interested in for future releases. Customers can choose from various SAP S/4HANA Cloud areas on SAP Customer Influence based on the line of business (e.g., Finance, Project Services) or a technology area (e.g., User Experience, Migration). Once an area has been chosen, customers can submit their improvement request or take a look at already submitted requests in order to vote on them. Whenever an idea has reached a certain voting threshold it will be evaluated by SAP during a review phase and a status will be maintained.

Learn more on how to assign the role of ‘Application Support Engineer’ and leverage ‘Feature Request Quick Create’ (page 9) for your business.

AT A GLANCE


Benefits of SAP Customer Influence for SAP S/4HANA Cloud are:

  • SAP S/4HANA Cloud Customers can submit improvement request directly to SAP Customer Influence by leveraging “Feature Request Quick Create”
  • Customers can vote on ideas of others and are kept up-to-date on their submitted and/or up-voted ideas through an open and transparent process
  • SAP S/4HANA Cloud Product Management can collect and evaluate improvement requests via SAP Customer Influence’s scalable and organized roll-in channel
    Discover SAP Customer Influence for SAP S/4HANA Cloud

Learn more:

Your SAP User Groups Knowledge Transfer Team

Actualización en la Guía de Licenciamiento SAP

La Guía de Licenciamiento de SAP ha sido actualizada. Este documento ahora incluye los nuevos temas más relevantes sobre Licencias de SAP (nuevas opciones de implementación, nuevos modelos de licencias, incluido el modelo de licenciamiento S/4 HANA, Acceso Digital y las Políticas de Extensión, entre otros).

Puedes encontrar el documento “SAP License Guide” en esta liga en www.sap.com  SAP License Guide

SAP NEWS: SAP TechEd in 2018: The Ultimate How-To Learning Adventure for Developers of the Intelligent Enterprise

Registration just kicked off for SAP TechEd in 2018, so I reached out to Thomas Grassl, vice president and global head of Developer Relations and Marketing at SAP, who gave me his take on why this year’s event promises to be the best-ever learning experience for newbies as well as seasoned pros.

“If you’re already working with SAP, and want to advance your career and learn where to go, that’s a major reason to come to SAP TechEd 2018,” said Grassl. “If you’re already going deep on SAP Cloud Platform and our other technologies, you’ll learn how to apply the latest innovations like machine learning, AI, IoT, and blockchain to your business processes. Or, maybe you’re new to an enterprise or with a startup, and want to find out about all the cool stuff SAP is doing. This is the event for you.”

Video: Expect to be Wowed

Experience shows that we can expect the unexpected at SAP TechEd in 2018, and proving it are some outtakes from last year’s event, led by Björn Goerke, chief technology officer and president of SAP Cloud Platform.

Highly Personalized Learning

While SAP TechEd has always put learning front and center, this year’s conference doubles down on personalization. Software developers, technologists, and other attendees can select from 35 learning journeys, and that’s just to start.

“What makes this year’s learning journey approach so special is that it’s personal and goal-oriented to each participant,” said Ric Rogers, global events lead for SAP TechEd. “People can choose their personal learning journey, then personalize it even more for themselves. They’ll build the skills they need to further their individual careers using the latest technologies.”

Creating the Intelligent Enterprise

SAP TechEd is where developers learn about what’s new and strategic, and certain to impact their job right now. I’m talking about the intelligent enterprise, and SAP TechEd delivers that learning experience big-time. All the content ─ executive keynotes, show floor demos, hands-on workshops, networking with experts and peers ─ provides attendees with an immersive learning experience they can map out for themselves across the hottest seven intelligent enterprise buckets, plus one:

  • Applied Intelligence
  • Open Platform
  • Integration Out-of-the-Box
  • Cloud Native Architectures
  • Consumer Grade Experience
  • Next Gen Data Management
  • Security by Default

Developers newer to SAP technologies may be most interested in jumping on the bonus track called Explore SAP. It’s packed with everything to get started, from top strategic opportunities at SAP, to gaining baseline skills for applying innovation to solutions. Overall, SAP TechEd in 2018 will give attendees the personalized, inspirational learning journey of their careers. I’ll be video reporting from the show floor, and hope to see you there.

fuente: https://news.sap.com/2018/06/sap-teched-in-2018-ultimate-learning-adventure-developers-intelligent-enterprise/

SAP NEWS: SAP Brings Planning, Analysis and Execution Together in One Cloud for Finance

WALLDORF SAP SE (NYSE: SAP) today announced new financial planning and analysis (FP&A) capabilities in the SAP Analytics Cloud solution that are embedded with SAP S/4HANA Cloud. They provide finance professionals with a best-in-class planning and analysis application and eliminate the need for separate planning, analytics and financial products.

This complete solution for finance includes support for profit and loss, balance sheet and cash flow planning and allows for easy data collection with SAP S/4HANA Cloudand analytics with SAP Analytics Cloud.

FP&A teams often struggle with aligning operational and financial plans and bringing together financial and nonfinancial data throughout their organizations to establish one source of the truth. This usually is because of stand-alone spreadsheets and planning products that are disconnected from underlying financial software. A unified financial management suite that includes planning and advanced analytics can help FP&A teams create more agile planning and help them transform their organization into an Intelligent Enterprise.

“Prior to working with SAP Analytics Cloud, we had created enormous amounts of data, but lacked the tools necessary to plan upon and analyze it,” said Stephen Filreis, director, SAP Program Management, Pratt Industries, maker of corrugated boxes. “Now we understand where we should target our efforts to maximize our collections group’s effectiveness. SAP Analytics Cloud has allowed us to gain visibility into this critical information and get our business users closer to data with intelligent visualizations and meaningful reporting.”

SAP Analytics Cloud is a simple cloud application, which includes planning, business intelligence and predictive analytics capabilities that automate insights. Machine learning technology built into SAP Analytics Cloud highlights key drivers of variances, predicts forecasts and augments data. It tells the story behind the numbers by bringing planning and analysis together and eliminating the need to use separate planning, reporting and predictive analytics tools.

To learn more about the new features available in the latest wave of SAP Analytics Cloud, see SAP Analytics Cloud—What’s New for Financial Planning, by Matthias Kraemer.

Visit the SAP News Center. Follow SAP on Twitter at @sapnews.

fuente: https://news.sap.com/2018/06/sap-brings-planning-analysis-and-execution-together-in-one-cloud-for-finance/

SAP NEWS: Lingerie Retailer Digitizes to Help Women Find the Right Fit

In a country of 80 million people, there are a lot of women shopping for undies, hosiery, beachwear, and other intimate garments.

Turkey’s Penti, a family business that grew to become the second largest manufacturer of legwear in Europe, is the nation’s undisputed leader in intimate fashion retailing. The brand is a household word, and almost every Turkish woman, regardless of age or social status, is a Penti customer.

“The most important thing for me when it comes to intimate wear is comfort and the right fit,” says Melek Aslan, a regular shopper who often pops into the store on her lunch break. “I know I can always count on Penti for something comfortable, fashionable, and of high quality!”

Melek hits the nail on the head: Quality, comfort, and fashion are the three pillars of the Penti empire. Headquartered in Istanbul, the company has 300 stores across Turkey, plus 106 more in 29 other countries.

Satisfying Different Needs

Penti is poised for growth. Sami Kariyo, Penti CEO,  says the company plans to double in size to 800 stores and is expanding its product line to include leisure wear and accessories.

“Digital transformation is very, very crucial for us,” he says. “We have 36 collections per year which adds up to 4,000 stockkeeping units (SKUs) every year. In addition, half of our customers look online before coming into the store, so personalization plays an important role.”

To help manage all this complexity and develop the foundation for its digital business, Penti is using the SAP S/4HANA solution for fashion and vertical business. Its Internet of Things and machine learning capabilities give retailers the flexibility and agility needed to deliver seamless customer experiences.

Pinar Togay, director of Marketing for Penti, puts it into context: “Turkey is a young country, and 80 percent of the population uses the Internet. We have an extremely strong social presence and get over 30 million views on our website every year because customers frequently log on to see what’s new.”

For a brand like Penti that caters to the masses, developing personal relationships with customers is crucial for maintaining a competitive edge. Engagement with customers must be more targeted and segmented.

 

Making It Personal

“With SAP we can create a more tailored experience for the customer,” Togay says. “A unified view of our customer data is essential for greater personalization. SAP helps us manage the data so we can get deeper insights into customer habits, needs, and preferences.”

She also stresses the importance of leveraging machine learning to automate processes and improve omni-channel supply assignment and fulfillment based on real-time sales and inventory information. “Retailers that can quickly figure out how to use machine learning to manage their complex businesses will be the big winners,” she asserts.

One new exciting development is the MyBra online tool, which helps women find the right bra size before they even go into the shop.

“It may be hard to believe,” says Pinar, “but 80 percent of women don’t know their correct bra size. And even two women with similar body shapes may not have the same size.”

Penti developed the tool to provide customers with a unique way to determine an exact fit, making every bra purchase an exceptionally positive experience. Equally important, the tool gathers data that Penti can use to shape product development and address size gaps in its collections.

SAP plays a crucial role. “Previously the MyBra data was not integrated with our e-commerce data,” Pinar explains. “SAP enables us to integrate data from all sources, so we can strengthen our personalized approach and deliver better experiences and services.”

After all, as Melek Aslan says, the most important thing for her in a bra is comfort and the right fit. If it’s stunning and sexy, all the better. For her, shopping Penti is a great experience, and she is just one of millions of women who feel the same way.

Follow me on Twitter @magyarj.

fuente: https://news.sap.com/2018/07/lingerie-retailer-penti-digitizes-helps-women-find-right-fit/?cookie_user_choice=reject&cookie_choice_noncef44b6fa8fea5093ad38709ddc48e87bb=1a3a9bfc0b&return_url=https://news.sap.com/2018/07/lingerie-retailer-penti-digitizes-helps-women-find-right-fit/

SAP News: Why Businesses Demand Greater Cutting-Edge Analytics

Registration just kicked off for SAP TechEd in 2018, so I reached out to Thomas Grassl, vice president and global head of Developer Relations and Marketing at SAP, who gave me his take on why this year’s event promises to be the best-ever learning experience for newbies as well as seasoned pros.

“If you’re already working with SAP, and want to advance your career and learn where to go, that’s a major reason to come to SAP TechEd 2018,” said Grassl. “If you’re already going deep on SAP Cloud Platform and our other technologies, you’ll learn how to apply the latest innovations like machine learning, AI, IoT, and blockchain to your business processes. Or, maybe you’re new to an enterprise or with a startup, and want to find out about all the cool stuff SAP is doing. This is the event for you.”

Highly Personalized Learning

While SAP TechEd has always put learning front and center, this year’s conference doubles down on personalization. Software developers, technologists, and other attendees can select from 35 learning journeys, and that’s just to start.

“What makes this year’s learning journey approach so special is that it’s personal and goal-oriented to each participant,” said Ric Rogers, global events lead for SAP TechEd. “People can choose their personal learning journey, then personalize it even more for themselves. They’ll build the skills they need to further their individual careers using the latest technologies.”

Creating the Intelligent Enterprise

SAP TechEd is where developers learn about what’s new and strategic, and certain to impact their job right now. I’m talking about the intelligent enterprise, and SAP TechEd delivers that learning experience big-time. All the content ─ executive keynotes, show floor demos, hands-on workshops, networking with experts and peers ─ provides attendees with an immersive learning experience they can map out for themselves across the hottest seven intelligent enterprise buckets, plus one:

  • Applied Intelligence
  • Open Platform
  • Integration Out-of-the-Box
  • Cloud Native Architectures
  • Consumer Grade Experience
  • Next Gen Data Management
  • Security by Default

Developers newer to SAP technologies may be most interested in jumping on the bonus track called Explore SAP. It’s packed with everything to get started, from top strategic opportunities at SAP, to gaining baseline skills for applying innovation to solutions. Overall, SAP TechEd in 2018 will give attendees the personalized, inspirational learning journey of their careers. I’ll be video reporting from the show floor, and hope to see you there.

Follow me: @smgaler

fuente: https://news.sap.com/2018/07/video-why-businesses-demand-greater-cutting-edge-analytics/

Cloud Extension Model

SAP offers fast track to innovation using a flexible path to the cloud

Since introducing the cloud extension model in 2013 SAP has been helping customers transition their landscapes from an on-premise to a hybrid cloud strategy non-disruptively, including offerings from SAP companies like SAP Ariba and SAP SuccessFactors (see a list of eligible solutions).

Based on their existing investments in SAP software, customers can decide to reallocate elements of their installed on-premise solutions to the respective public cloud or private managed cloud solutions from SAP, replacing on-premise license and maintenance with public cloud or private managed cloud subscription. Such transactions assume an expanded investment with cloud solutions from SAP, given the substantial added value from this new hybrid scenario.

Consume cloud innovations at your own pace

SAP removes barriers and enables customers to drive speed-to-value and unlock opportunities to lower total cost of ownership, taking care that existing investments are protected and exploring new options with innovative cloud solutions from SAP at their own pace.

The hybrid solution can be fully integrated offering seamless delivery and support as well as full control over the application landscape, including on-premise and cloud applications. With this integrated approach, customers gain the flexibility, choice and efficiencies needed to innovate for growth across their entire business in the cloud.

The cloud extension model helps companies of any size create entirely new experiences for their customers, empower employees at scale, optimize the use of resources and unlock value for their business.

SAP believes that every customer has a different approach to adopt these cloud innovations based on unique business requirements. This cloud extension model is an optional model that flexibly supports many different entry points for a cloud strategy.

For more information, please visit the SAP Newsroom or download one of the following assets:

Cloud Extension Model Rules

HEC/SCP Specific Cloud

This document describes the key elements of the cloud extension model related to SAP HANA®, SAP HANA® Applications and the SAP Business Suite on SAP HANA® subscription models deployed on SAP HANA Enterprise Cloud

Generic Cloud

This document describes the key elements of the cloud extension model related to public cloud offerings from SAP companies Ariba and SuccessFactors

List of Public Cloud Solutions

List of public SAP Cloud solutions, such as Ariba, or SuccessFactors, in scope of the cloud extension model

Customer Examples

Examples of recent cases where SAP customers extended their SAP on-premise landscapes with SAP Cloud solutions, also highlighting the key business rationales.

Customers and partners who have questions based on their individual contracts are encouraged to contact their respective SAP account team or local SAP representative for an assessment of their current license contracts.

 

 

On-Premise Extension

 

Flexibility and Choice for changing business requirements SAP introduces On Premise Extension Model

With the on-premise extension model SAP provides customers and partners with the same flexibility and choice to adapt to their changing business requirements based on their existing on-premise SAP solutions. SAP is proactively redefining how customer application landscapes can be enhanced and modernized.

Customers can decide to evolve their existing on-premise landscape with other solutions from the SAP on-premise portfolio. Customers can replace existing on-premise licenses and maintenance with selected solutions from SAPs innovative on-premise portfolio. For example, customers can reallocate investments into the future of real-time businesses based on in-memory computing with SAP S/4HANA®.

The on-premise extension model requires the new maintenance resulting from the reallocation to, at a minimum, remain the same.

This model supports customers in extending their SAP on-premise application landscape into business processes where additional coverage with SAP's innovations helps maximizing the value from the investment in SAP. Customers can leverage this model to determine which on-premise solutions from SAP´s innovation portfolio fit best with their business needs.

Additionally, customers and partners still have the opportunity for enhanced value from hybrid cloud / on-premise solutions, where only SAP can deliver end-to-end seamless, secure and reliable business processes and hybrid support based on SAP ONE Support program. SAP ensures customers have flexibility and choice to direct investments to the point of maximum return and to adopt the latest SAP innovations at their own pace.

With the on-premise extension model, SAP shows clear responsiveness to customer demands for having the opportunity to choose between cloud, on-premise and hybrid solutions with high flexibility.

For more information, please see the following document:

On-Premise Extension Model Rules

This document describes the key elements of the on-premise extension model

Customers and partners who have questions based on their individual contracts are encouraged to contact their respective SAP account team or local SAP representative.

Requests outside Cloud or On-Premise Extension

Customers that are not looking to realize the opportunities from the additional flexibility and innovation offered through the cloud and on-premise extension models - can abandon usage rights of certain existing software licenses and request the corresponding maintenance termination without purchasing new SAP on-premise or SAP Cloud solutions.

Such a request will lead to a rediscounting of the customers' individual maintenance base for the product family in which the reduction is requested. This will span across all contracts in which the product family is included.

This re-discounting will be done based on volume list price discounts only. For further information please refer to your SAP Account Executive.

For more information, please see the following document:

Other requests outside cloud and on-premise extension models

This document describes the key elements for other requests out side cloud and on-premise extension models

SAP cannot predict the economic attractiveness of this model, as original contract terms may vary substantially.
Customers will need to work directly with their SAP account team to assess this option.