SAP ERP customer survey!

Dear SAP User Groups,
As a SAP customer, are you considering moving your company to the Cloud or upgrading your existing on-premise systems? SAP wants to empower you and your business to succeed!

We ask for 10 minutes of your time to give us your feedback on how SAP can better support you.

SAP’s goal is to better understand your preferences, in particular, SAP would like to focus on your feedback along the following 3 dimensions:

 

  • The ERP solution scope with regards to how you are currently working with your systems and which features you need most
  • Deployment methods and schedules that would work best for your business
  • Migration scenarios and infrastructure setup to avoid any interruptions of your daily work

 

After collecting the responses, SAP will evaluate the results and prioritize customer’s most important needs as influencing factors for their SAP S/4HANA strategy. The participation in this survey is anonymous. Those who are interested in results, might leave their email address to receive an exclusive executive summary of the survey results.

 

The survey is open until April 16th, please participate now.

 

Thanks for your support,

 

Your Global SAP User Groups Organization

Resultados encuesta: Menos confianza, más oportunidades

Menos confianza, más oportunidades

En la edición 22 de la Global CEO Survey, los líderes de negocios en el mundo mostraron menos confianza en el crecimiento de la economía y de sus organizaciones.
  • * Menos de la mitad de los CEO (42%) piensa que la economía mejorará a nivel global en los próximos 12 meses. En 2018 un 58% era optimista sobre el crecimiento.
  • * En cambio, el pesimismo aumentó más de 20 puntos, pues un 28% de los directivos cree que la economía bajará en los próximos 12 meses, mientras que en 2018 el porcentaje fue de 5%.
  • * Solamente 36% tiene “mucha confianza” en el crecimiento de ingresos de sus empresas en los próximos 12 meses. El nivel de optimismo es similar (35%) en un horizonte de 3 años.

 

Consulta los resultados de la encuesta.

Principales amenazas globales para el crecimiento de las organizaciones*

 

* Porcentaje de CEO que respondieron estar "muy preocupados".

Newsflash for SAP User Groups

Dear SAP User Groups,
Welcome to our SAP User Groups Newsflash! It is designed to keep SAP User Groups up-to-date on current offerings and services such as hands-on workshops, latest news from service and support, and influencing initiatives.
Please feel free to share the Newsflash with your User Group members.
1.
Next virtual SAP Enterprise Support Day on March 20, 2019
Attend next SAP Enterprise Support Day, the global virtual event to get expert insight into how SAP portfolio can support transition to an intelligent enterprise.
Read more    
278448_278448_h_ergb_s_gl
SAP User Group Specific Offerings
2.
SAP Transformation Navigator Webinar E-book
Discover the SAP Transformation Navigator Webinar E-book and learn how the SAP Transformation Navigator tool can help your company create a unique digital strategy, generate a customized product map focused on SAP S/4HANA, and set the foundation for a rock-solid business case.

Read more

283893_HR.SAP_GettyImages-858223384_Hi-Res_RGB_RET
3.
Hands-on Workshops: UPDATE
Find out about our workshops on topics that are important to SAP customers. They are all easy to adopt, so please do not hesitate to contact us for help with the set-up and customization according to your priorities and needs.
Read more
283324_GettyImages-504654719_super
Value of Support
4.
News on the Build-in Support
Moving support into the solution enables users to immediately access context-based, integrated, and outcome-focused guidance and minimize business disruptions. Learn more from the Build-in Support Effect series.
Read more
276369_276369_h_ergb_s_gl
5.
Update of the Support Backbone – Customer Action Required!
The SAP Support Backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This impacts every ABAP-based SAP system which is connected to the SAP Support Backbone.

More Information
273944_273944_h_ergb_s_gl
6.
New Enterprise Support Overview Brochure
The SAP Enterprise Support brochure has been finalized and is now available.
Get to the Brochure
273808_273808_h_ergb_s_gl
 
7.
Enterprise Support Academy
Please be informed about upcoming scheduled offerings and new webinar replays. As a special value, we have sessions available in Chinese (ZH) and Japanese (APJ). Just click on your region below.
APJ  EMEA  LA  NA  ZH  
283876_GettyImages-740521459_super
 
SAP S/4HANA
8.
SAP S/4HANA Adoption Starter Program
Are you at the beginning of your SAP S/4HANA journey? Then have a look at the SAP S/4HANA Adoption Starter Program. The SAP S/4HANA Adoption Starter is a fully remote program which enables you to create your personalized digital transformation plan 1.0 within 90 days leveraging SAP guidance and self-services.
Read more     Info Graph SAP Adoption Starter
280722_GettyImages-487704665_super
 
9.
Join the SAP S/4HANA Movement
Thousands of SAP customers are already using intelligent ERP to run their businesses in new ways – and reaping the rewards. Discover why now is the time to join them.
Read more
280238_GettyImages-492878594_super
 
10.
What’s New with SAP S/4HANA Cloud?
Operational flexibility with SAP S/4HANA Cloud enables you to take the right action faster – whether it’s capturing new opportunities, keeping up with customer demands, or minimizing the impact of unexpected events.
Read more
284489_shutterstock_1062915392
 
Influencing
11.
SAP Customer Engagement Initiative
Customer registration for cycle 3 will be open from February 14 toMarch 15. Feel free to participate in the upcoming cycle.
274698_274698_h_ergb_s_gl
12.
SAP Customer Connection Projects
Please note running projects in March.
277874_277874_h_ergb_s_gl
Tipps and Tricks
 
13.
Start Developing on SAP Cloud Platform with Tutorials
Discover how you can develop on SAP Cloud Platform as a newcomer. Learn about platform fundamentals, register for a trial account, and get to know the lay of the land. You’ll also deploy your very first app.
Read more
282854_offset_571017

Newsflash for SAP User Groups

Dear SAP User Groups,
Welcome to our SAP User Groups Newsflash! It is designed to keep SAP User Groups up-to-date on current offerings and services such as hands-on workshops, latest news from service and support, and influencing initiatives.
Please feel free to share the Newsflash with your User Group members.

Your Global SAP User Groups Organization

Save the date
 

 

1.
Next virtual SAP Enterprise Support Day on March 20, 2019
 
Attend next SAP Enterprise Support Day, the global virtual event to get expert insight into how SAP portfolio can support transition to an intelligent enterprise.
 
Read more    
278448_278448_h_ergb_s_gl
 
SAP User Group Specific Offerings

 

 
2.
SAP Transformation Navigator Webinar E-book
 
Discover the SAP Transformation Navigator Webinar E-book and learn how the SAP Transformation Navigator tool can help your company create a unique digital strategy, generate a customized product map focused on SAP S/4HANA, and set the foundation for a rock-solid business case.
 
 

Read more

283893_HR.SAP_GettyImages-858223384_Hi-Res_RGB_RET
3.
Hands-on Workshops: UPDATE
 
Find out about our workshops on topics that are important to SAP customers. They are all easy to adopt, so please do not hesitate to contact us for help with the set-up and customization according to your priorities and needs.
 
Read more

 

283324_GettyImages-504654719_super
 
Value of Support
 
4.
News on the Build-in Support
 
Moving support into the solution enables users to immediately access context-based, integrated, and outcome-focused guidance and minimize business disruptions. Learn more from the Build-in Support Effect series.
 
Read more

 

276369_276369_h_ergb_s_gl
5.
Update of the Support Backbone – Customer Action Required!
 
The SAP Support Backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This impacts every ABAP-based SAP system which is connected to the SAP Support Backbone.

More Information

 

273944_273944_h_ergb_s_gl
6.
New Enterprise Support Overview Brochure
 
The SAP Enterprise Support brochure has been finalized and is now available.
 
Get to the Brochure
273808_273808_h_ergb_s_gl
 
7.
Enterprise Support Academy
 
Please be informed about upcoming scheduled offerings and new webinar replays. As a special value, we have sessions available in Chinese (ZH) and Japanese (APJ). Just click on your region below.
 
APJ  EMEA  LA  NA  ZH  
283876_GettyImages-740521459_super
 
SAP S/4HANA
 
8.
SAP S/4HANA Adoption Starter Program
 
Are you at the beginning of your SAP S/4HANA journey? Then have a look at the SAP S/4HANA Adoption Starter Program. The SAP S/4HANA Adoption Starter is a fully remote program which enables you to create your personalized digital transformation plan 1.0 within 90 days leveraging SAP guidance and self-services.
 
Read more     Info Graph SAP Adoption Starter
280722_GettyImages-487704665_super
 
9.
Join the SAP S/4HANA Movement
 
Thousands of SAP customers are already using intelligent ERP to run their businesses in new ways – and reaping the rewards. Discover why now is the time to join them.
 
Read more
280238_GettyImages-492878594_super
 
10.
What’s New with SAP S/4HANA Cloud?
 
Operational flexibility with SAP S/4HANA Cloud enables you to take the right action faster – whether it’s capturing new opportunities, keeping up with customer demands, or minimizing the impact of unexpected events.
 
Read more
284489_shutterstock_1062915392
 
Influencing
 
11.
SAP Customer Engagement Initiative
 
Customer registration for cycle 3 will be open from February 14 toMarch 15. Feel free to participate in the upcoming cycle.
274698_274698_h_ergb_s_gl
 
12.
SAP Customer Connection Projects
 
Please note running projects in March.
 
277874_277874_h_ergb_s_gl
 
Tipps and Tricks
 
13.
Start Developing on SAP Cloud Platform with Tutorials
Discover how you can develop on SAP Cloud Platform as a newcomer. Learn about platform fundamentals, register for a trial account, and get to know the lay of the land. You’ll also deploy your very first app.
 
Read more
282854_offset_571017

La importancia de ser omnicanal en la era omni-digital

La mayor ventaja de ofrecer una óptima y omnicanal atención al cliente impacta en la lealtad que tenga con la marca.

En retail, entendamos por omnicanal, a la comunicación coherente y estable con los clientes por cualquiera de los diferentes canales que decida usar para interactuar con la marca, aplica en los bloques online y offline. Su motivo principal es dar al cliente el mismo nivel de experiencia y servicio en cualquier punto de contacto.

Su diferencia con las estrategias multicanal es que éstas se enfocan en amplificar la presencia de cada canal en forma independiente y sin ninguna relación entre los mismos.

El concepto omni-digital implica un alto enfoque en la conectividad, representa una importante inversión para cada negocio en función con los diferentes puntos de contacto que brindan a sus clientes.

Los clientes omni-digitales esperan una experiencia suave y sin mayores complicaciones: lo que cuenta para ellos es poder utilizar el canal que prefieren para encontrar una solución a su problema. Las empresas deben poder ofrecer un servicio de calidad uniforme en todos sus puntos de contacto.

“Omni-digital” implica un fuerte aspecto de la conectividad que constituye una gran apuesta para las empresas en relación con la variedad de puntos de contacto que ofrecen a sus clientes y usuarios. Además, las herramientas digitales, como las plataformas de interacción, los CRM, las soluciones analíticas, las plataformas de llamadas y la gestión de procesos, se han vuelto cruciales para los departamentos de Atención al Cliente, además de la incorporación de nuevas tecnologías como Inteligencia Artificial.

Las empresas con visión omnicanal colocan a sus clientes en el centro de sus estrategias reconociendo que pueden acercarse a sus productos o servicios, o mejor aún, sentirse atraídos hacia la marca de maneras diferentes. Partiendo de ese punto, sus esfuerzos se enfocan en crear procesos que fortalezcan las relaciones con los clientes, logrando así una mayor fidelidad a la marca y probabilidades más altas de recompra.

Es aquí donde la industria retail debe poner mayor atención, pues una reciente investigación de Havas Paris, demuestra que más del 70% de los consumidores quieren que los productos sean accesibles en línea y en tienda. Dicho número aumenta a 82% en el segmento de 18-24 años.

En este sentido, los clientes omni-digitales esperan experiencias de consulta o compra sin problemas. Para ellos, lo más importante es la posibilidad de utilizar el canal que deseen y dar solución a su situación. Ahora es responsabilidad de las empresas implementar un servicio de calidad unificado en cada uno de los puntos de contacto.

En SAP, estamos comprometidos en impulsar la “Economía de a Experiencia”, prueba de ello es la reciente adquisición de Qualtrics, especialistas en el diseño de tecnología para el aprovechamiento de datos y medición de satisfacción al cliente mediante el uso de Inteligencia Artificial, Machine Learning y redes neuronales de aprendizaje profundo. Para saber más acerca de esta incorporación, lo invitamos a dar click aquí.

¿Usted utiliza estrategias omnicanal? Facebook / Twitter / LinkedIn / Instagram/ WhatsApp

Fuente: https://news.sap.com/latinamerica/2019/02/la-importancia-de-ser-omnicanal-en-la-era-omni-digital-bl0g/

 

 

Knowledge Transfer Webinars for SAP User Groups

Second Edition February 2019
Dear SAP User Groups,
Welcome to our Knowledge Transfer Webinars Newsletter for SAP User Groups!

You will find an overview of our upcoming webinars on K4U (Knowledge For You).

 

Sincerely,

Your Global SAP User Groups Organization.

Road Map: Finance in SAP S/4HANA Cloud & On-Premise (Feb 26, 2019)
 
Join us in this webinar to discover the latest innovations on both Finance in SAP S/4HANA Cloud and On-Premise, in the areas of financial planning & analysis, accounting & financial close, treasury as well as regulatory reporting. Read more
Road Map: SAP S/4HANA Cloud (Feb 28, 2019)
 
In this session, we will explore the ability to reimagine your business and run simple in the digital economy with SAP S/4HANA Cloud. Read more
Road Map: SAP Ariba Solutions (March 5, 2019)
 
Join us for the 2019 road map and innovations webinar where we will discuss overall product road maps for the coming year as well as highlight SAP’s most recent customer-centered innovations. Read more
Road Map: SAP Digital Manufacturing Cloud (March 6, 2019)
 
Digital Manufacturing Cloud helps companies optimize performance, elevate production quality and efficiency, and ensure worker safety. Drawing on SAP’s expertise in the Industrial Internet of Things (IIoT), predictive analytics and supply networks, the solution enables manufacturers to deploy Industry 4.0 technologies in the cloud. Read more
Road Map: SAP Service Cloud (March 7, 2019)
 
SAP Service Cloud is a portfolio of solutions that enables service organizations to deliver effortless customer service by providing efficient cross-service scenario processes and deep capabilities across organizations’ service needs. Read more
Road Map: SAP Fiori (March 27, 2019)
 
This talk focuses on the main things you need to know to understand where SAP is heading with SAP Fiori. It will also help you navigate through the road map presentation and (new!) associated road map information online via Innovation Discovery. Read more
SAP Leonardo Demo Series

 
Demo Session: How to Build Your Own Chatbot with SAP Leonardo Conversational AI (March 12, 2019)
 
In this live demo session, you will not only discover how chatbots can enhance customer experience by interacting with your customers directly, but also learn how to build your own chatbot. The demo will showcase a chatbot setup in its entirety and the different capabilities you can add. Read more
SAP Customer Center of Expertise
 
SAP Customer Center of Expertise Program Overview (March 5, 2019, 10am and 5pm CET)
Starting with a Primary Customer COE Certification, customers establish the foundation for their Customer COEs to then continuously prove their maturity and become certified Advanced Customer COEs that facilitate support and drive innovation in their organizations.

Please join at your convenience: 10am CET session or 5pm CET session.

Customer CoE: SAP Solution Manager & SAP Cloud ALM (March 11, 2019: 9.30am and 4.30pm CET)
SAP delivers a new Application Lifecycle Management offering: SAP Cloud ALM. Learn more about this new tool and discuss with the SAP expert if SAP Cloud ALM is relevant for Customer COEs.

Please join at your convenience: 9.30am CET German session or 4.30pm CET English session.

Customer CoE: Next-Gen Support Overview (March 14, 2019)
 
Discover key concepts of SAP Next-Generation Support and how it can help you implement and operate your SAP solutions, in any deployment model. ​Read more
Customer CoE: How to Prepare for the SAP Support Backbone Update (March 18, 2019)
 
In this session, you will learn about the impacts of the support backbone update on SAP Solution Manager and Focused Run, and what you need to do to ensure connectivity of these systems to SAP after January 1st, 2020. Read more
Customer CoE: SAP ONE Support Launchpad – Overview and How to Get Started (March 19, 2019)
 
The SAP ONE Support Launchpad is the 3rd most visited website of SAP – more than 90.000 unique users are using it every day. Discover key concepts of the SAP ONE Support Launchpad and find out how to best get started. Read more
Customer CoE: SAP ONE Support Launchpad – What’s new (March 25, 2019)
 
Discover the new applications and latest features of the SAP ONE Support Launchpad. Read more
SAP S/4HANA
 
SAP’s New Digital Access Model (March 6, 2019)
 
In 2018, SAP introduced a new outcome based ERP pricing model for the digital age. In this webinar you will get insights about the idea, the implemented model, technical prerequisites, and what scenarios are covered by Digital Access. Find out more about the metric, the measurability, and how customers benefit from the new regulations. Read more
SAP S/4HANA On-Premise vs. SAP S/4HANA Cloud Licensing (March 13, 2019)
 
This webinar you will get an end-to-end overview about the SAP S/4HANA license model. You will get insights about the differences between the SAP S/4HANA Licensing Models, On-Premise and Cloud, we will show you where to find further information and you will learn how to do the commercial move from ERP towards S/4HANA. Read more
SAP C/4HANA
 
Strategy Session: SAP Marketing Cloud and SAP Service Cloud (Feb 26, 2019)
 
Part 1: SAP Marketing Cloud

Join Nicholas Cumins, General Manager of SAP’s Marketing Cloud, to understand the changing role of Marketing in the Me2B era and discover how SAP Marketing Cloud brings together, and intelligently manages, data from across the enterprise to help marketing departments become a trusted source of business by developing deep customer insight, delivering personalized experiences aligned to preference and consent, and continually optimizing the impact and return on marketing activities.

Part 2: SAP Service Cloud

SAP Service Cloud provides you with the tools and insights you need to deliver on your promise to your customers and make every engagement effortless. The SAP Service Cloud solution has what you need to understand the voice of your customer and derive meaningful insight at every touchpoint. Read more

SAP BW/HANA Webinar Series
 
SAP BW/HANA 2.0 Overview and Road Map (March 19, 2019)
 
Join this session to get an overview on the newest innovations that will be provided in the areas of Data Tiering Optimization, Data Integration, Modeling and Administration and Analytic Engine. Read more
Introducing the Data Protection Workbench of SAP BW/HANA 2.0 (March 26, 2019)
 
The Data Protection Workbench is one of the key features shipped with SAP BW/4HANA 2.0. This toolbox supports customers to better comply with regulations around data protection and privacy in SAP BW/4HANA. Read more