ASUGMEX realiza 1er. Focus Group

El pasado 13 de septiembre de 2017 se llevó a cabo el 1er. Focus Group para miembros de ASUGMEX.
El objetivo de realizar este foro fue el de abrir un espacio para escuchar las ideas, opiniones, inquietudes y sugerencias de los miembros participantes sobre las actividades y la comunicación de la Asociación.

Algunos de los principales puntos que se comentaron entre los miembros asistentes y el equipo de ASUGMEX fueron: la participación en las actividades de la Asociación, las expectativas que se tienen sobre ASUGMEX, comunicación institucional en redes sociales y las áreas de oportunidad que existen.

Durante la reunión, pudimos escuchar los valiosos comentarios por parte de los miembros. Gracias a ello, fue posible captar los principales intereses que tienen actualmente los participantes de la asociación con el fin de mejorar la calidad de las actividades y comunicación de ASUGMEX.

Entre las principales conclusiones a las que llegamos a través de la realización de este ejercicio, destacan:

Fortalecer la voz de los miembros ASUGMEX frente a SAP. Siendo ASUGMEX una plataforma de intercambio de experiencias, conocimiento y retos comunes, se comentó sobre la importancia de destacar la labor de la Asociación como un canal de comunicación directa con SAP México para atender las dificultades e intereses de los usuarios. Particularmente, se comentó sobre la anticipación a modificaciones de carácter legal que impactan en el uso de las soluciones SAP.

Facilitar el networking e integración entre miembros de la Asociación. Al ser los miembros parte de una misma plataforma y espacio laboral, fue parte del diálogo el fomentar una mayor interacción entre los participantes con el objetivo de tener mayor cercanía y conocimiento sobre el trabajo que realiza cada una y cada uno. Esto también con el objetivo de crear vínculos y lazos entre los miembros de la asociación.

Ampliar la agenda temática y tipo de eventos. Con el fin de extender las actividades que ofrece la Asociación, sugirieron nuevas vertientes para el tipo de eventos que organiza ASUGMEX para sus miembros. En este rubro, contar con espacios para hablar sobre temas de negocios no necesariamente relacionados con el uso de SAP o tener más sesiones presenciales para facilitar el networking entre participantes, fueron parte de los comentarios que se captaron en el ejercicio.

El equipo de ASUGMEX externa su agradecimiento a los miembros participantes de esta experiencia: Daniel Tapia (Liverpool), Martha Treviño (ADP) y Jonathan Olivares (Yazaki), comprometiéndose a aplicar las sugerencias e ideas compartidas. Nuestro interés es y será siempre el ofrecer los mejores servicios y actividades para nuestros miembros, y así fortalecer a la comunidad de usuarios de SAP en México.

Les sugerimos mantenerse al pendiente para próximas ediciones de este evento.

SAP adquirirá Gigya

AP ha anunciado hoy la firma de un acuerdo para la adquisición de Gigya, líder del mercado de gestión de identidad y acceso a clientes. Las principales firmas de analistas independientes, más recientemente Forrester Research, han colocado a Gigya como un proveedor líder en este campo.

 

Con esta adquisición, SAP Hybris se propone convertirse en la primera organización en ofrecer una plataforma de datos basada en la nube que permita a las empresas perfilar y convertir nuevos clientes, obtener conclusiones exactas de fuentes dispares de participación de los consumidores y recopilar datos para opciones de consumidores mejoradas y alineadas con regulaciones.

 

https://news.sap.com/sap-to-acquire-gigya-market-leader-in-customer-identity-and-access-management/

 

WALLDORF SAP SE (NYSE: SAP) today announced it has entered into an agreement to acquire Gigya, a market leader for customer identity and access management. Major independent analyst firms, most recently Forrester Research,1 have positioned Gigya as a top vendor in this field.

Gigya’s customer identity and access management platform helps companies build digital relationships with their customers. Its platform allows companies to manage customers’ profile, preference, opt-in and consent settings, with customers maintaining control of their data at all times. Customers opt in and register via Gigya’s registration-as-a-service, which addresses changing geographical privacy issues and manages compliance requirements such as the upcoming General Data Protection Regulation (GDPR). Gigya currently manages 1.3 billion customer identities in order to build identity-driven relationships for its enterprise clients.

Gigya’s technology provides new capabilities to consumers across channels and touch points, builds rich intelligent profiles and creates a consent-based approach to personalization across sales, service and marketing. Gigya, an SAP Hybris2 partner since 2013, has customers already using a solution extension from SAP Hybris and Gigya. This acquisition will enable the teams to further build upon this existing strong relationship.

“Gigya brings a wealth of skills and expertise that will significantly enhance the SAP® Hybris® Profile solution and allow us to take leadership of the emerging customer identity and access management market,” said Carsten Thoma, president and cofounder of SAP Hybris. “Consumer trust is the main currency to succeed for customer-driven organizations. This is what Gigya is known and recognized for.”

By way of the acquisition, SAP Hybris intends to become the first organization to offer a cloud-based data platform enabling companies to profile and convert new customers, gather accurate conclusions from disparate consumer engagement sources and collect data for enhanced consumer choices that are in line with regulations.

“Combining the data matching and enrichment capabilities of SAP Hybris Profile with Gigya’s consent-based identity data and access management platform will allow us to identify consumers across channels and offer a robust single consumer profile,” said Patrick Salyer, CEO of Gigya. “This is a vital step for digitalizing businesses because companies need to be able to draw accurate conclusions seamlessly across all channels, including web, mobile, in-store or connected devices, and the Internet of Things, as well as collect data about consumer preferences. Together we are well positioned to drive more effective marketing, sales and service through data, while the customer stays in control of how much data is shared.”

Gigya has more than 300 employees and is headquartered in Mountain View, California. The company’s operations will become part of the SAP Hybris business unit for customer engagement and commerce. The transaction is expected to close in the final quarter of 2017, subject to regulatory approval. Terms of the transaction are not disclosed.

 

Resumen del alcance de los diferentes modelos de soporte de SAP, con SAP Solution Manager como fundamento

Customers are entitled to a lot of support services, content and tools when they have an SAP support contract. Customers are not always aware of all this and therefore don’t benefit enough from the value that is in their contracts.

To solve this, SUGEN started some months ago, the Value of Support Charter . The main purpose of this Charter was to make an inventory of all the different support elements/services and to make this transparent and understandable at different levels for customers.

The Charter team presents the first deliverable of the Charter, the Support Scope document, which explains the scope of the different support models across four pillars and the SAP Solution Manager as foundation:

 

  • Innovation and value realization
  • Empowerment
  • Collaboration
  • Mission critical support

 

Although the document is new, the underlying information is the existing online source information from SAP which will be updated when necessary.

Un servicio y reporte gratuito para identificar Innovaciones de SAP y optimizar sus procesos de negocio

Descubre como SAP te ayuda a optimizar e innovar tu SAP ERP

SAP ofrece a sus Clientes varias herramientas y servicios gratuitos para identificar, evaluar y priorizar innovaciones relevantes para sus sistemas ERP y SAP Business Suite en uso productivo. De esta manera los clientes SAP se benefician adicionalmente del soporte y mantenimiento que reciben de SAP, pudiendo definir la estrategia que quieran tomar a la velocidad y plazo que prefieren para adoptar innovaciones y nuevas funcionalidades. Las herramientas y los servicios ofrecen transparencia y una estructuración clara de innovaciones con una relevancia para los sistemas On-Premise de SAP en uso productivo.

El servicio y reporte SAP Innovation and Optimization Pathfinder for ERP (http://www.sap.com/pathfinder) apoya a Clientes de SAP a optimizar su Sistema ERP en uso productivo, ofreciendo de forma personalizada, estructurada y transparente recomendaciones de Innovaciones relevantes que se puedan acoplar al sistema ERP. Además, el reporte del SAP Pathfinder demuestra cómo mejorar los procesos de negocio y como optimizar los procesos y las operaciones TI de la compañía. Un reporte interactivo basándose a la utilización del sistema SAP ERP en uso productivo demuestra a las compañías las posibilidades y el valor de innovaciones respectivas, considerando los procesos de negocio en su industria y la estrategia empresarial.

Con el reporte del Pathfinder las compañías pueden iniciar el diálogo y la conversación entre las áreas de negocio y el departamento TI, para impulsar proyectos de innovación de corto, medio y largo plazo. El reporte Pathfinder apoya a las compañías en la definición de su hoja de ruta para adoptar innovaciones y preparar la transformación digital.

El reporte del Pathfinder incluye recomendaciones de innovaciones y optimizaciones de herramientas y servicios conocidos, y ofrece de esta manera un analice detallado del sistema ERP en uso productivo.

El reporte Pathfinder consolida toda esta información de forma personalizada considerando el sistema ERP analizado. Con este analice del sistema los Clientes SAP pueden profundizar los detalles de las áreas de negocio incluyendo recomendaciones de innovaciones, optimización de procesos de negocio y optimización de procesos operativos del área TI.

El reporte está disponible gratuitamente para todos Clientes SAP disponiendo de cualquier modelo de soporte y mantenimiento de SAP.

Es necesario que el Cliente SAP tenga en uso el SAP Solution Manager 7.2 o como mínima la versión el SAP Solution Manager 7.1, Service Pack 12.

El reporte Pathfinder se puede solicitar directamente por el siguiente enlace http://www.sap.com/pathfinder.

No duden en contactar al equipo de SAP por cualquier pregunta o sugerencia que tengan usando el siguiente correo electrónico  pathfinder@sap.com

SAP Preferred Success Plan to Enhance Customer Success

  • SAP announced the launch of the SAP Preferred Success plan, another step in simplifying the cloud service and support portfolio from SAP.
  • SAP Preferred Success is an advance of today’s SAP Preferred Care offering. With its additional new features, built-in success methodology and adoption focus, SAP Preferred Success helps customers achieve their strategic and organizational goals faster. Using methodologies made possible by the cloud delivery model, SAP Preferred Success allows customers to benefit from an advanced customer success plan built on top of SAP Enterprise Support cloud editions.
  • Customers of SAP Preferred Success benefit from metric-driven consumption planning, new and enhanced usage reporting, best-practice guidance and other success resources that identify key inhibitors to adoption and business value. They gain the insight to identify and utilize features within their cloud environment, determine which solutions are most used by employees and understand why and how certain solutions work best for their specific business.
  • Customers must have a net annual cloud subscription of €20,000 or higher to purchase Preferred Success. SAP Preferred Success is offered at a price of 20% of the net annual cloud subscription
  • Moving forward, SAP Preferred Success is the recommended go-to success plan for all public cloud customers and is initially available for SAP SuccessFactors solutions, SAP S/4HANA Cloud and the SAP Hybris Cloud for Customer solution

SAP Announces Second Quarter and Half Year 2017 Results

SAP Raises Outlook – Q2 Total Revenue Up Double-Digit

  • Strong new cloud bookings, up 33%
  • Stellar software revenue, up 5% – beating a record Q2 2016
  • Operating profit down 27% (IFRS) and up 4% (Non-IFRS) – compared with exceptional profits in Q2 2016
  • Digital core business soars with over 6,300 SAP S/4HANA customers – up over 70% year over year
  • Share buyback announced, up to €500 million in 2017 – following strong operating cash flow, up 20% in HY

WALLDORF, GermanySAP SE (NYSE: SAP) today announced its financial results for the second quarter 2017 ended June 30, 2017.

Habilidades para la Transformación Digital

Compartimos con ustedes los resultados del estudio/encuesta "Habilidades para la Transformación Digital" llevada a cabo por la Universidad de Munich que ayudará a comprender mejor los conductores y los riesgos potenciales de la Transformación Digital y proporcionará conocimientos muy valiosos sobre las habilidades necesarias para competir en una economía cada vez más digitalizada.

Digital transformation more relevant than ever – but the Digital Skill Gap still exists
Latest research by Technical University of Munich reveals that the awareness of the importance of digital skills is greater than ever. However, a systematic approach to close the skills gap remains an exception.

In June this year, the Technical University of Munich published the study “Skills for Digital Transformation”, conducted among SAP User Groups worldwide. This survey followed up on research back in 2015, with the objective to measure any progress on this topic. The recent study outlines that companies recognize the increasing importance of digital technologies for their businesses. It also helps companies prioritize skill development.

A staggering 90 percent of the study respondents perceive digital transformation as being important for their company’s overall business strategy, and half of them have established a vision of the digital future of their company accordingly. Although digital transformation impacts all industries and nearly all areas of a business – from the design of technology-enabled business models to efficient, highly automated operations - most companies are still lacking a clearly defined Digital Transformation strategy (37 percent of respondents).

In 2015, 53 percent of the respondents claimed that their company does not have the personnel with the skills necessary for digital transformation. In 2017, this number even increased to 64 percent. The study concludes that the digital skill gap has not been closed yet and that lacking digital skills are still among the top barriers to digital transformation. Possible explanations are the increasing speed of technological innovation and the perceived importance of digital transformation. Most of the required skills for successful digital transformation are considered as even more important than two years ago. The top runners among the 14 key skills are digital security, mobile technologies, business change management, and big data analytics. Nevertheless, even in 2017 no commodity skills have emerged. The respondents experience a substantial skill gap in all skill domains. Targeted skill development including dedicated recruitment or training programs to build up the skill base has significantly improved by 60 percent compared to 2015, but still leaves room for improvement.

In collaboration with the European Research Center for Information Systems (ERCIS), SAP SE is currently identifying best practices as part of a maturity model how companies develop the skills for the digital transformation successfully. Key is a systematic recruiting and skill development plan to up-skill existing roles and learn for new job roles based on a learning needs analysis. It also includes activities to change the learning culture within companies towards self-directed, collaborative, and continuous learning enabled by an integrated learning management system. Details on this maturity model and the identified best practices will be published soon.

Update in regards to the extension of SAP’s global reseller and support relationship with Oracle

SAP and Oracle have agreed to a long-term extension of SAP’s global reseller and support relationship. For more than twenty years, SAP and Oracle have worked together to provide customers with a supported SAP/Oracle environment, running SAP applications and an Oracle database. During this extension SAP customers can continue to acquire Oracle licenses from SAP or Oracle to support their SAP business applications, and SAP and Oracle will continue to offer support for the combined Oracle/SAP offering.

Between now and 2025, SAP will continue to offer integrated support for all Oracle/SAP environments (full time and runtime).  SAP will continue its current resale practices Oracle runtime licenses for the first part of the extension period, through December 31, 2023.  For the final two years of the extension, between January 1, 2024 and December 31, 2025, SAP will sell Oracle runtime licenses only to existing Oracle runtime customers.  

New SAP® Cloud Trust Center Delivers on Transparency, Security and Compliance in the Cloud

SAP NEWSBYTE — May 15, 2017 — SAP SE (NYSE: SAP) today announced the SAP® Cloud Trust Center site, a public web site that offers real-time information on the current operations of cloud solutions from SAP as well as the company’s approach to security and privacy. By making this information public, SAP aims to promote transparency and high delivery standards.

With this announcement, three cloud solutions1 will be visible, with more planned in the coming year. Visitors to the Web site will be able to see some of the planned maintenance schedules, four weeks of historical data, real-time availability, security and data privacy so that they can make the best decisions for their critical business processes. Customers will be able to go to SAP ONE Support Launchpad and to access their personalized view.

“In our ongoing conversations with cloud customers, the number one thing we heard was transparency. They crave access to real-time information on system availability and performance,” said Michael Kleinemeier, Member of the Executive Board of SAP SE, SAP Digital Business Services, SAP. “With the launch of SAP Cloud Trust Center, we are giving everyone – from customers to the public – exposure to key aspects of how we run our cloud environment to continue building their trust and confidence in our capabilities.”

In addition to live status updates for cloud services, SAP Cloud Trust Center features:

  • A transparent view of how SAP delivers security, cybersecurity and data center security for cloud services
  • Clear explanations on how SAP handles data privacy and how the company protects the rights of individuals
  • Proof of compliance with international standards, including ISO and British standards and industry-specific and regional certificates; explanations of different service organization control reports and how they can be requested from SAP
  • Easy-to-understand agreements that can serve as the building blocks for subscribing to the SAP Cloud portfolio; examples and relevant quick facts that make it easy for a current or prospective customer to understand the process
  • Answers to common questions on trust-related cloud topics, such as security, data protection and privacy, and on compliance for the SAP Integrated Business Planning solution, the SAP Cloud Platform Integration service and SAP S/4HANA® Cloud software